KCC GLASS is a company specializing in glass and interior solutions with customer's trust and satisfaction as top priority. At the core of KCC GLASS’s product development are the needs of customers and the market. We design customized products, enhance quality and safety, manage quality of our suppliers, and reflect VOC (Voice of Customer) and customer satisfaction surveys to provide optimized services to customers.
VOC
- Salesforce Automation (SFA) system
- Customer service center
- Including meetings with retailers and distributors, online/offline surveys
- After service surveys on customers
Performance
2024 Korea Quality Satisfaction Index (KS-QEI)
- Fifteen consecutive years winner in PVC flooring
- Eight consecutive years winner in low-emission glass
- Five consecutive years winner in decoration film